Data Deletion

Last updated: 2 November 2026. Effective date: 2 November 2026. If the Chinese and English versions differ, the English version prevails.

Who handles your request

If you are a merchant's customer, that merchant is the data user for your data. You can contact the merchant directly, or contact us: we will pass your request to the merchant within 5 working days and delete on its instructions; if the merchant cannot be reached or has left the service, we will delete the data ourselves.

How to request deletion

Email [email protected] with the subject "Data deletion request" and include:

• The channel you used to contact the merchant (WhatsApp, Messenger, Instagram or website chat);
• Your phone number, Facebook/Instagram name or other detail that identifies you;
• The merchant's name, if known.

We may ask you to verify your identity.

What is deleted

• Your conversations with the relevant merchant(s) and attachments (images, voice, video);
• Your contact record (name, phone, platform user IDs, profile photo);
• Speech-to-text and image analysis results.

Records we must keep by law (e.g. billing) are excepted. Backups are kept for at most 35 days and then automatically overwritten; copies held by our AI provider are deleted automatically under its retention period (OpenAI: up to 30 days).

Timeline

We acknowledge your request within 3 working days and complete deletion within 30 days, then email you with a confirmation code.

Other notes

Deleting data from our systems does not delete messages kept on Meta platforms (WhatsApp, Messenger, Instagram); please delete those in the respective app.